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1 year ago
Blizzard
The Lurking
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Accidental release

I just accidentally released one of my original wild wolves😭 she won 3rd place in the pageant and I was going to add in the win to her bio, but forgot about the disappearing keyboard glitch on mobile and turns out the “enter” button on my keyboard is right over where the “release” button is on the wolf page. Add in a double click due to lagging, and instead of getting ready to type in her win suddenly I was watching the release confirmation window slowly loading hoping I could still back out.


I submitted a ticket, but has anyone had any success getting a wolf restored? She is the really the only WW I found that actually looked nice too, I'm just heartbroken:'(


(Also heads up to everyone that apparently there are no safeguards to releasing, since she was decked out in apparel and had a companion attached too)

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1 year ago
Husky
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I'm really sorry to hear that :(

I haven't heard of anyone getting a wolf restored, but you could ask Quiche to be sure ...

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𝚝𝚘𝚖𝚘𝚛𝚛𝚘𝚠, 𝚒 𝚠𝚒𝚕𝚕 𝚍𝚘 𝚋𝚎𝚝𝚝𝚎𝚛
1 year ago
Doe
The Tired
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awh man TT i imagine in circumstances like this you'd be able to?

also, i feel like now would be a good time to suggest allowing us to restore a wolf we've released. it can be limited by time, similar to the FR restoration thing.

(Edited)
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1 year ago
Reave
The Tenacious
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Man, that's rough. It would be awful if they didn't restore her, since it was clearly a glitch beyond your control. :/ LW really should have launched with a restore option in place, since we have other extant examples of it being necessary on other pet sites-- for years. Any site with a release/exalt function should have a restoration in place.

Doubly so because LW's release button is right next to their renaming button, mobile website issues aside. That's just asking for trouble, and I'm surprised we haven't heard of more honestly.
(Edited)
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1 year ago
Antaresia
The Handy
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well that's terrifying. I had a similar moment when I "bought" extra mining cart space on mobil, a victim of terrible button placement. It's worrying there's no safeguards like having to remove companions/clothing before release. I hope you get her back.
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1 year ago
acinonyx
The Lucky
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I am so sorry to hear that.


I am afraid that I have only ever heard of those requests getting denied. I do hope it isn’t so for you.

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1 year ago
Tighnari
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That's absolutely horrible to hear! I'd be devastated if a misclick had me release a WW that I was working on and proud of. A restoration should be something that this site needs to have asap. It's something that would put a lot of people's mind at ease. On top of having a restoration, I'd love for the release button to be moved somewhere else that is not near the rename button and for there to be a confirmation button upon release before it's actually released.

Tbh - if I accidentally release my G1 ww that I Bracced, I'd up and leave the site if they couldn't restore her no questions asked.

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Tighnari | Viridescent Vigil



1 year ago
Riverglow
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That is horrible to hear! I really hope you get your wolf restored. There have been suggestions for months to prevent accidental releasing, but it's still a thing. I would think that in these circumstances, and with the amount of complaints about the placement of the release button, they would be willing to make exceptions in restoring them. So I really hope you get your wolf back <3 I would be absolutely devastated if this happened to me.


On that note, I'm really hoping more people go and support the suggestion threads "Locking Wolves From Being Released", or "Should not release wolf wearing apparel or familiar" so something can change ^^' especially if the staff won't restore the wolves.

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1 year ago
Silvershadow
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I'm so sorry that happened. I hope you get her back!

We need a retrieve from release system who's with me

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I want more pineapples

1 year ago
Reave
The Tenacious
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@Silvershadow We certainly do! It's been very difficult for solutions like these to get noticed though; making threads when accidents like these happen seems to be the best bet, sadly... If only to warn more users that they can happen, so they can decide with what devices to access LW with. I think it is becoming much more popular for people to access the web solely with their phones, so that is worrying in the context of this disappearing keyboard glitch. ):
I do hope a quick (and positive) resolution happens for Blizzard, this is really a nightmare scenario for many users, mobile-users and otherwise.
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1 year ago
Towhee
The Wanderer
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You can release a wolf even if they have items attached to them??? that just seems silly, especially with how button placements can be on this site D: I hope you get your wolf back!!! it seems like an oversight of the game's design tbh, if you can just release a wolf accidentally no matter what they have attached
(Edited)
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