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1 year ago
DerpFox
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[QoL] Set up a real bug tracker

Hi and Awoo everyone.

I'm making this suggestion because I'm tired of having difficulties following what has been reported, what has been acknowledged by the team or not. Or even reporting a bug only to discover someone already did it on the discord where it doesn't belong.

Both the forum and discord are terrible places for bug reporting and management. I can't imagine how messy it is for the dev to work with that. That's why we (the community and the devs) need a proper bug reporting tool.

I can suggest the following tools:

  • Flyspray one of the best bug tracker out there, unfortunately the project is kinda dormant, and you have to use the indev version to get the latest patches and compatibility with php 8. If it wasn't in that state, I would have said go for it, but I'm not sure if it would be a good idea for production right now.
  • MantisBT the second best, well maintained, but it has its quirks may not be easy to use for the average user. I'd recommend this one.
  • Good old Redmine as reliable as it is, it is more a multitool project manager. As solid as a rock but very challenging to master, hard to use for users, more adapted for software projects. Wouldn't recommend.
  • Bugzilla another great old one. Not really adapted for our purpose here; a bit like trying to kill a mosquito with an ICBM. But it should be mentioned.
  • And then there are a ton of proprietary solutions, more or less expensive. I don't think the dev needs a leech on their money.

I know moving to a dedicated service is hard work, but I really think it's for the better in the long run. A few hours lost right now are days of work gained in the future. If needed, I even offer my help to set up things.

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1 year ago
Gaia
The Legion
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I am sure the devs have their own tool for tracking bugs and aren't using the forum for that. The forum are for us to report bugs to them. And I don't think that should change; that is exactly what the forum is for. How the devs track the bugs behind the scenes is up to them.


No support

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1 year ago
Delotha
The Tryhard
They/them
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I do think there needs to be a uniform way for players to report bugs, because DerpFox is right that it's frustrating to report a bug only to be told that it's already been reported and/or confirmed on the Discord server. Personally, I feel those should be reported solely on the forums, as many players either aren't on the Discord server or simply don't use it often enough to know what bugs have been reported and/or confirmed. After all, everyone who has an account on Lorwolf has access to the forums, barring a forum ban.

I honestly don't mind that we have an official Discord server, as I do think there is a lot of benefit to having one. I just feel in the case of bug reports and official statements from the dev team (ex: confirming a bug), it should be on the forums and not the server. This ensures more access to necessary information by the entire playerbase, and not just the ones that choose to be on the Discord server, or active on it.

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1 year ago
Gaia
The Legion
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Definitely agree with the discord part. To be honest i thought they had removed the channel for bugs reports to make sure all bugs were reported on site (it was during beta and early access) but i guess that has been reversed.
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